Privacy Policy
Last Updated: March 9, 2025
Introduction
Sunny Oak Ridge Tree Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We collect information that you provide directly to us when you request a quote, schedule services, or contact us. This may include:
- Name and contact information (phone number, email address, mailing address)
- Property address and details about your tree service needs
- Payment information when you use our services
- Communications you send to us, including emails and phone calls
- Photos or videos of your property that you provide for service estimates
We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited. This information helps us improve our website and understand how visitors use our services.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our tree service offerings
- Process your service requests and communicate with you about your projects
- Send you estimates, invoices, and service reminders
- Respond to your questions, comments, and customer service requests
- Send you marketing communications about our services (with your consent)
- Analyze website usage to improve our online presence
- Comply with legal obligations and protect our legal rights
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who help us operate our business (such as payment processors or scheduling software)
- When required by law or to respond to legal process
- To protect the rights, property, or safety of Sunny Oak Ridge Tree Service, our customers, or others
- With your consent or at your direction
- In connection with a business transfer, such as a merger or sale of assets
Any third parties we work with are required to protect your information and use it only for the purposes we specify.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and communications are typically retained for at least seven years for business and legal purposes.
Your Privacy Rights
You have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can request that we correct inaccurate or incomplete information
- Deletion: You can request that we delete your personal information, subject to legal requirements
- Opt-out: You can opt out of marketing communications at any time
- Objection: You can object to certain processing of your information
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Sunny Oak Ridge Tree Service
800 Oak Ridge Turnpike Suite A-920
Oak Ridge, TN 37830
Phone: (865) 417-9272
Email: privacy@oakridgetreeservicepros.com